As a Customer Success Associate, you will play a critical role in ensuring customer satisfaction and retention by serving as the primary point of contact for clients. You will proactively engage with customers to understand their needs, resolve issues, and foster long-term relationships. This role requires effective communication, strong organizational skills, and the ability to collaborate with cross-functional teams to deliver exceptional customer service. You will also be responsible for managing client accounts, monitoring customer feedback, and contributing to the continuous improvement of our services.
Job Title: Associate | Customer Success
Reports to: Manager | Customer Success
Location: Bakhundole, Lalitpur 44600, Nepal
Shift: Standard (09:00 AM to 06:00 PM) from Monday to Friday
Position Overview
As a Customer Success Associate, you will play a critical role in ensuring customer satisfaction and retention by serving as the primary point of contact for clients. You will proactively engage with customers to understand their needs, resolve issues, and foster long-term relationships. This role requires effective communication, strong organizational skills, and the ability to collaborate with cross-functional teams to deliver exceptional customer service. You will also be responsible for managing client accounts, monitoring customer feedback, and contributing to the continuous improvement of our services.
Key Responsibilities:
Skills and Qualifications
Task Related skills and Certifications
Competencies and Soft Skills
..What We Offer
Our Commitments
We believe that diversity drives innovation. At Genese Solution, we are dedicated to creating a work environment where everyone, regardless of race, gender identity, age, religion, disability, or background, feels respected and included.
Interested candidates meeting the above criteria are requested to send their CV and cover letter to hr@genesesolution.com clearly mentioning the position you are applying for in the subject.
NOTE: Only shortlisted candidates will be contacted for further selection process.