Join Genese Solution as a Service Delivery Manager and lead customer-focused delivery across multiple engagements. Coordinate clients, engineering, sales, and leadership, strengthen delivery governance, manage risks, improve performance, and drive operational excellence while supporting strategic planning, customer satisfaction, service improvement, and sustainable business growth initiatives.
Reports to: CTO
Shift: Monday to Friday, Hybrid
Position Overview
Genese Solutions is seeking an experienced Service Delivery Manager responsible for ensuring successful delivery and an excellent customer experience across multiple customer engagements. The role acts as the bridge between customers, delivery teams, engineering, sales, and leadership to ensure projects remain on track, risks are identified early, and issues are resolved proactively.
Rather than managing individual project tasks, the focus is on delivery health, customer satisfaction, communication, coordination, and operational excellence across multiple concurrent projects.
Roles and Responsibilities
Client Engagement & Relationship Management
Strategic Resource & Capacity Planning
Technical Oversight & Delivery Support
Cross-functional Coordination
KPI & Performance Management
Engagement Planning & Growth Enablement
Governance, Compliance & Best Practices
Our Commitments
We believe that diversity drives innovation. At Genese Solution, we are dedicated to creating a work environment where everyone, regardless of race, gender identity, age, religion, disability, or background, feels respected and included.
Interested candidates meeting the above criteria are requested to send their CV and cover letter to hr@genesesolution.com clearly mentioning the position you are applying for in the subject.
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