We are seeking Sr. Officer for Customer Success to manage key client accounts, foster strong relationships, and ensure customer satisfaction. The role involves handling complex issues, collaborating with teams, and mentoring junior staff.
Job Title: Sr. Officer | Customer Success
Designation: Sr. Officer | Customer Success
Reports to: Customer Success Manager
Location: Bakhundole, Lalitpur, Nepal
Shift: Standard (09:00 AM to 06:00 PM) from Monday to Friday
Position Overview
The Senior Officer, Customer Success will focus on fostering and maintaining strong client relationships by engaging with customers, understanding their needs, and ensuring their satisfaction with our products and services. This role includes managing key client accounts, collaborating with internal teams to resolve complex issues, and leveraging customer feedback to identify areas for improvement. Additionally, the Senior Officer will mentor junior team members, oversee customer data, and contribute to enhancing the overall customer experience
Roles and Responsibilities
Skills and Qualifications
What We Offer
How to apply?
Suitable candidates meeting the above criteria are requested to send their CV and cover letter to hr@genesesolution.com
Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.
OR