Job Title: Technical SME –  Product 

Designation: Product and Vendor

Location: Bakhundole, Lalitpur 44600, Nepal

Shift: Standard (09:00 AM to 06:00 PM) from Monday to Friday

Position Overview

The Technical SME serves as the subject matter expert for enterprise collaboration platforms, including Google Workspace, Microsoft 365, Zoho Workplace, and on-premises email systems, providing technical leadership across solution design, migration, implementation, and support. The role supports the full solution lifecycle from design and migration to configuration, optimization, and support while ensuring best-practice architecture, minimal disruption, and high standards of security and reliability. Serving as the primary technical authority across pre-sales and post-sales engagements, the specialist manages migrations, domain and license administration, troubleshooting, and escalations to ensure seamless customer adoption and sustained service quality.

Roles and Responsibilities

• Product Ownership & Platform Management: Own workplace and collaboration platforms as the internal SME, coordinating with OEMs and distributors for updates and escalations. 
• Technical Pre-Sales & Solution Support: Support sales and RFP engagements through demos, proof-of-concepts, and by translating technical capabilities into business-focused solutions.
• Solution Design & Architecture: Design secure cloud, hybrid, and on-premises collaboration architectures, prepare migration strategies and Bills of Materials (BOMs), and ensure alignment with security, compliance, and best-practice standards.
• Migration, Implementation & Escalation Management: Lead and support email migrations, configure DNS and mail flow settings, manage identity synchronization and licensing, and act as an escalation point for complex technical issues while ensuring minimal downtime and data integrity.
• Internal Enablement & Continuous Improvement: Deliver internal training sessions, develop technical documentation and migration playbooks, and support GTM initiatives to strengthen product readiness and service quality.

Skills and Qualifications

• Educational Qualification and Experience 

• Bachelor in Engineering (Management, IT, or related field).

Competencies and Soft Skills 

Must Have Skill Sets

• Strong expertise in enterprise email and collaboration platforms including Google Workspace, Microsoft 365, Zoho Workplace, and on-premises email systems.
• Hands-on experience in email migrations (cloud-to-cloud, on-prem-to-cloud, hybrid transitions).
• Proficiency in DNS and domain configuration (MX, SPF, DKIM, DMARC), mail flow, and routing.
• Strong understanding of IAM, MFA, RBAC, and security policy configuration.
• Experience in service desk operations, SLA management, escalation handling, and root cause analysis.
• Strong troubleshooting skills for email, collaboration tools, and cloud service environments.
• Ability to guide clients on configuration best practices, governance, and security hardening.

Desirable Experience:

• Hands-on experience with hybrid deployments and  on-prem systems.
• Experience supporting RFP responses, technical demos, and PoCs.
• Relevant OEM certifications (Google Workspace, Microsoft 365/Exchange, Zoho)

Key Job-related Technical Skills*

• Email migration planning and execution
• Collaboration solution architecture (cloud, hybrid, on-prem)
• Domain & DNS configuration
• License & subscription management
• Security configuration & compliance alignment
• SLA-based ticket resolution and escalation handling

Desired Personality/Behavioral Traits*

• Client-focused and proactive
• Strong analytical and problem-solving mindset
• Excellent communication and presentation skills
• Accountability and attention to detail

What We Offer

• Work in a multinational company operating in the Cloud & ICT domain,  based out of the UK and operating in Australia, India, Nepal, Pakistan, and Bangladesh
• Best in class open, progressive, professional, and  equal opportunity work environment
• Closely knit and supportive team members and a culture where your contributions, opinions, and diversity is welcome, respected, & encouraged 
• Exposure to multi-disciplinary skill areas (including team management & leadership)  in a vibrant start-up ecosystem with deep work involving world-class leaders like Amazon, Microsoft, Google, Alibaba, DigitalOcean, and Facebook 
• Opportunity to travel regionally (as part of assignment/ training and development or delivery ) in Nepal, India, Pakistan, Bangladesh, or Srilanka

Our Commitments

We believe that diversity drives innovation. At Genese Solution, we are dedicated to creating a work environment where everyone, regardless of race, gender identity, age, religion, disability, or background, feels respected and included.

Interested candidates meeting the above criteria are requested to send their CV and cover letter to hr@genesesolution.com clearly mentioning the position you are applying for in the subject.

NOTE: 

1. Only shortlisted candidates will be contacted for further selection process. 

Apply Now