Prashant Chalise

Overview

Foodmandu is Nepal’s first and leading online food delivery marketplace, serving over 350,000 customers through its mobile app and website. Founded in 2010, Foodmandu operates a technology-driven platform that depends heavily on reliable cloud infrastructure, communication tools, and digital marketing systems to deliver consistent service at scale.

As the business expanded beyond Kathmandu into multiple cities, technology became central not just to growth but to maintaining service quality, operational stability, and internal efficiency.

The Challenge

Rapid growth introduced increasing operational complexity. Foodmandu relied on multiple platforms across cloud infrastructure, internal collaboration, email communication, and digital advertising each requiring daily oversight.

With a small in-house IT team, managing these systems consistently became challenging, particularly during peak order hours and major marketing campaigns.

Foodmandu needed to:

• Coordinate cloud, communication, and marketing platforms in a unified and reliable manner

• Maintain predictable costs and transparent technical support

• Ensure security, uptime, and performance as user demand increased

• Receive fast, proactive support during high-traffic periods

• Reduce day-to-day technical friction so internal teams could focus on core business priorities

Rather than a traditional vendor, Foodmandu required a reliable technology partner capable of supporting daily operations with confidence and continuity.

The Solution

Foodmandu partnered with Genese Solution to provide end-to-end operational support across its cloud, communication, and digital platforms.

As an Authorized Google Cloud Partner in Nepal, Genese assumed responsibility for managing and supporting Foodmandu’s critical technology stack, ensuring smooth day-to-day operations and dependable execution.

Scope of Support Included:

• Google Cloud Platform (GCP): Ongoing management and monitoring of cloud infrastructure hosting applications and data
• Google Workspace: Administration of collaboration tools, user access, and productivity workflows
• SendGrid: Support for reliable transactional and communication email delivery
• Google Ads & Meta Ads: Technical assistance for campaign execution and stability

Genese’s approach emphasized proactive monitoring, transparent communication, and practical problem-solving, minimizing disruptions and improving operational control.

The Impact

With Genese’s ongoing support, Foodmandu experienced clear improvements in operational efficiency and stability.

Key Outcomes:

• Reduced day-to-day technical firefighting and operational friction

• Better utilization of internal teams, lowering dependency on limited IT manpower

• More stable and predictable cloud and digital platform operations

• Faster issue resolution during peak traffic periods and major campaigns

• Increased confidence in managing cloud, communication, and marketing systems

As a result, Foodmandu was able to maintain consistent service quality at scale while focusing more attention on growth and customer experience.

Why Foodmandu Chose Genese Solution

Foodmandu values Genese Solution as a long-term technology partner for several reasons:

• Global and local expertise: With offices in 11 countries, Genese blends international best practices with deep understanding of Nepal’s market

• Authorized Google Cloud Partner: Certified expertise across Google Cloud and Workspace ensures best-practice implementation and support

• Transparent communication: Clear visibility into work progress, support scope, and costs

• Proactive support: Continuous monitoring and early identification of potential issues

• High confidentiality standards: ISO 27001:2022 certification ensures strict data security and compliance

• Practical, results-focused approach: Emphasis on resolving issues efficiently without unnecessary complexity

This combination positioned Genese as a dependable operational partner rather than a transactional service provider.

Looking Ahead

Foodmandu continues to work closely with Genese Solution to support its evolving cloud and digital needs. The partnership remains focused on scalability, reliability, and operational stability, ensuring technology consistently enables business growth.

For local and international businesses seeking a reliable cloud and digital operations partner in Nepal, Genese offers a proven track record across Google Cloud and beyond.